Lock or replace your Card

Lock or replace your card

Manage your Desjardins credit or debit card via our mobile and online services in case of loss or theft.

Has your credit or debit card been lost, stolen or damaged? Here’s what you need to do.

Features for managing your card

Lock or unlock a card

If you can’t find your card, you can temporarily lock it to avoid fraudulent transactions. Unlock it once you find it.

Replace a lost, stolen or damaged card

Request a replacement card if it’s been stolen, lost or damaged.

Credit card

Debit card

Manage your Desjardins credit card online

Follow the steps below to access these features via our mobile and online services, under the Manage card menu.

  1. Log in to the Desjardins mobile services app.
  2. In the Accounts section, select See all.
  3. On the Account summary page, select the credit card you want to manage.
  4. Select the Account actions menu, then Manage card.

  1. Log in to AccèsD.
  2. Select the credit card you want to manage.
  3. On your account page, select Account actions.
  4. Select Manage card.

How to lock your credit card

You can lock your credit card temporarily. When you lock your card, the status of your card immediately changes to Card locked.

From the Manage card menu, select Lock or unlock card. Under Card status, select Lock card.

What gets blocked when your card is locked

  • In-person transactions
  • Online transactions that require manual entry of card information
  • Cash advances
  • Adding the card to Apple Wallet® or Google Wallet®

What keeps working

  • Previously scheduled recurring payments
  • Payments with Apple Pay, Google Pay and third-party payment processors (such as PayPal) that use previously registered card information

How to unlock your credit card

You can unlock your card by reselecting Lock card, as long as you haven’t requested a replacement card due to theft or loss. The status will change to Card unlocked.

How to replace a lost or stolen credit card

See how to replace a lost or stolen credit card.

Your credit card will be cancelled as soon as your replacement request is sent.

Timeframe to get a replacement card

Once you’ve requested a replacement card, you’ll get it by mail within 5 to 10 business days. Your new card will have a new number and new expiration date. Share this information with your service providers to avoid missing payments.

How to replace a damaged credit card

You can request a replacement credit card if it’s damaged or demagnetized.

From the Manage card menu, select Replace a damaged card and follow the instructions.

Timeframe to get a replacement card

Once you’ve requested a replacement card, you’ll get it by mail within 5 to 10 business days. If your card still works, you can use it until your new one arrives. Your card number and expiration date won’t change.

Contact us

Call us if you need help or if your card hasn’t arrived after 10 business days.

Montreal area:
514-397-4415 This link opens your phone app.

Canada and the US:
1-800-363-3380 This link opens your phone app.

We can also call you when it’s convenient.

Schedule a call

Manage your Desjardins debit card online

Follow the steps below to access these features via our mobile and online services, under the Manage card menu.

  1. Log in to the Desjardins mobile services app.
  2. In the Accounts section, select See all.
  3. On the Account summary page, select the account linked to your debit card.
  4. Select Manage card.

  1. Log in to AccèsD.
  2. Select the account linked to your debit card, then select Manage card.

How to lock your debit card

You can lock your debit card temporarily. When you lock your card, the status of your card immediately changes to Card locked.

From the Manage card menu, select Lock or unlock your card, then Lock card.

What gets blocked when your card is locked

  • ATM transactions
  • Direct payment purchases, including contactless payments
  • Adding the card to Apple Wallet® or Google Wallet®

What keeps working

  • Logging in to AccèsD
  • Transactions on AccèsD
  • Transactions with Apple Pay and Google Pay
  • Mobile deposits

How to unlock your debit card

You can unlock your card by reselecting Lock card, as long as you haven’t requested a replacement card due to theft or loss. The status will change to Card unlocked.

How to replace a lost or stolen debit card

See how to replace a lost or stolen debit card.

Your debit card will be cancelled as soon as your replacement request is sent. You’ll no longer be able to use it to log in to our mobile and online services. If you have another debit card registered for AccèsD, you can use that card to log in.

Timeframe to get a replacement card

Once you’ve requested a replacement card, you’ll get it by mail within 5 to 10 business days. Your new card will have a new number and new expiration date. Share this information with your service providers to avoid missing payments.

How to replace a damaged debit card

You can request a replacement debit card if it’s damaged or demagnetized.

From the Manage card menu, select Replace your card, then Damaged card and follow the instructions.

Timeframe to get a replacement card

Once you’ve requested a replacement card, you’ll get it by mail within 5 to 10 business days. If your card still works, you can use it until your new one arrives. Your card number and expiration date won’t change.

Contact us

Call us if you need help or if your card hasn’t arrived after 10 business days.

Montreal area:
514-224-7737 This link opens your phone app. (514-Caisses)

Canada and the US:
1-800-224-7737 This link opens your phone app. (1-800-Caisses)

We can also call you when it’s convenient.

Schedule a call

3 tips to avoid credit and debit card fraud

  • Never leave your cards out in the open, whether you're at work, in public or in a car.
  • Always check that your card is returned to you after a purchase.
  • Always check your monthly account statement. Immediately report any transaction that you believe to be fraudulent.

Read more tips

FAQ

See more questions about credit card security

More ways you can manage your card

Change your limit

You can request a credit limit increase or manage your daily debit card limits via our mobile and online services.

Increase your credit limit

Change your debit card limits

Change your PIN

Did you know you can change your credit card personal identification number (PIN) on AccèsD?

Learn how to change your credit card PIN

Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

A trademark of Visa* International Service Association. Used under licence.

Apple Wallet® is a registered trademark of Apple Inc.

Google Wallet® is a registered trademark of Google Inc.