How to manage your credit card limit
Learn how to manage your credit card’s credit limit using our mobile and online services if you’re the sole cardholder. If you’re a joint cardholder, call us to make your request.
Instructions
- Mobile app
- Web browser
Mobile app
Access your credit card account
Log in to the Desjardins mobile services app.
In the Accounts section, select the See all button.
On the Account summary page, under Cards, loans and credit, select the card whose credit limit you want to manage.
Request a new credit limit
On your credit card page, select the Account actions button.
Select the Manage credit limit option.
On the Manage limit page, enter the new limit you want and select the Review button.
In the Review details step, select the Confirm button to make your request.
Request a higher limit
This section is only for people who qualify for a higher credit limit than the one requested in the previous step.
On the Manage limit – Select amount page, if you’ve been approved for a higher limit, the Select total requested amount section appears. You can select the proposed limit that we’ve already approved, or a higher limit that will require further review.
Select the Continue button.
On the Manage limit – Information page, under Employment, select your main employment status from the dropdown list.
In the Financial information section, under Your income, fill out the Gross personal income field, then select how often you get paid from the dropdown list.
Under Your shelter expenses, fill out the Rent or mortgage payment field, then select how often you make payments from the dropdown list.
Select the Review button.
Make sure all the information is accurate, then select the Confirm button. You can change information by selecting the Edit button under each section.
If your request requires a re-assessment, select the Accept button to authorize us to contact a credit bureau.
Web browser
Access your credit card account
Log in to AccèsD.
On the AccèsD home page, under Cards, loans and credit, select the credit card whose credit limit you want to manage.
Request a new credit limit
On your credit card page, select the Account actions button.
Select the Manage credit limit button.
On the Manage limit – Amount page, enter the new limit you want and select the Review button.
Under Review details, select the Confirm button to make your request.
Request a higher limit
This section is only for people who qualify for a higher credit limit than the one requested in the previous step.
On the Manage limit – Select amount page, if you’ve been approved for a higher limit, the Select total requested amount section appears. You can select the proposed limit that we’ve already approved, or a higher limit that will require further review.
Select the Continue button.
On the Manage limit – Information page, under Employment, select your main employment status from the dropdown list.
In the Financial information section, under Your income, fill out the Gross personal income field, then select how often you get paid from the dropdown list.
Under Your shelter expenses, fill out the Rent or mortgage payment field, then select how often you make payments from the dropdown list.
Select the Continue button.
Make sure all the information is accurate, then select the Confirm button. You can change information by selecting the Edit button under each section.
If your request requires a re-assessment, select the Accept button to authorize us to contact a credit bureau.
Call us
1-800-224-7737 This link opens your phone app. (1-800-CAISSES)
Or we can call you when it's convenient.