FAQ – Security – Calls from Desjardins

Want to check if a call is really from Desjardins?

See if one of the following numbers appears on your call display (note that the list is incomplete):

AccèsD

1-877-253-7387 Desjardins1

514-522-2373

From Monday to Friday, 9 AM to 8:30 PM or Saturday from 10 AM to 5 PM, a Desjardins advisor may contact you about offers at the caisse, whether or not you are a member. To ensure your satisfaction, we offer:

  • Customized personal finance advisory services
  • Efficient ways to access your account at all times
  • Savings on service fees
  • Recommendations for savings, investment, financing, credit cards, etc.
  • An appointment booking service

In some instances, an advisor could leave you a message inviting you to call one of the following numbers:

  • 1-844-353-6455
  • 1-844-353-6457
  • 1-844-353-6459
  • 1-844-778-1797
  • 1-833-522-3378

To ensure that your experience is as secure as possible, we apply the best practices to protect your privacy.

To learn more, see How Desjardins protects your privacy.

  1. Your cell phone may show "United States" or "U.S." if it has the AndroidTM ou Apple® iOS 9. This is out of our control and affects all toll-free 1-800 and 1-877 numbers in North America. Our advisors are based in Quebec and your account will not incur any roaming charges.

® Apple is a registered trademark of Apple Inc.

TM Android is a trademark of Google Inc.

Desjardins Card Services

514-397-4577
Collection services: 1-866-335-0337, 1-888-313-5394 and 514-397-8648
Counselling and restructuring team: 1-833-203-2342
Fraud and Financial Crime Prevention – Member and Client Relations Administrative Department: 514-397-8649 and 1-866-335-0338
A fraud prevention advisor may contact you to verify a transaction between 8:00 a.m. and 9:30 p.m. from Monday to Friday and between 10:00 a.m. and 8:00 p.m. on Saturdays and Sundays (reduced hours on statutory holidays). The advisor may leave you a message to contact the fraud prevention department at one of the following phone numbers: 514-397-8649 and 1-866-335-0338.
Compliance – Member and Client Relations Centre: 1-833-873-0069

Mortgage support

1-833-766-0181

514-285-6599

Desjardins General Insurance

1-877-838-5990 Desjardins
1-877-838-5991 La Personnelle
1-888-806-5951
1-888-806-5954
1-877-266-7726

Desjardins Life Insurance

1-877-647-5192 DESJARDINS DSF

Anti-Tax Evasion Centre of Expertise

1-844-612-5044

Youth Advisory Department

1-844-581-1145 and 514-281-1145

1-844-902-4858 and 514-281-0812

1-833-714-2747 and 514-253-7385

Desjardins advisors are available to help you from Monday to Thursday from 8:30 a.m. to 7:00 p.m. as well as Friday from 8:30 a.m. to 5:00 p.m.

To ensure that your experience is as secure as possible, we apply the best practices to protect your privacy.

To learn more, see How Desjardins protects your privacy.

Desjardins Online Brokerage

1-866-873-7103

donotreply@desjardins.com

We send emails and reminders every day between 6 a.m. and 9 p.m. These messages are just to let you know if you missed an automatic payment on one of your credit accounts.

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We send text alerts daily from 6 a.m. to 9 p.m. If you get one, it’s to let you know that an automatic payment on your credit account didn’t go through.

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