Refunds in the event of fraud
Enjoy peace of mind knowing you’re protected if fraudulent purchases are made with your Desjardins credit or debit card.
Zero Liability with your credit or debit card
Zero Liability protection covers you in the event of fraud. If someone uses your card to make purchases in a store or online, you won't be held responsible for the unauthorized transactions charged to your account. And a refund is issued.
What to do if you’re a victim of fraud
Call us to report it
If you think you’ve been the victim of online, ATM or credit or debit card fraud, call us. For credit or debit card fraud, you can also call the card issuer.
Individuals
1-800-224-7737 Phone number for AccèsD customer service. This link opens your phone app. (1-800-CAISSES)Businesses
1-888-233-2473 Phone number for Desjardins Business customer service. This link opens your phone app. (1-888-AFFAIRE)Advise credit bureaus and the authorities
Canadian Anti-Fraud Centre
1-888-495-8501 Phone number of the Canadian Anti-Fraud Centre. This link opens your phone app.
Financial services fraud
If you're a victim of unfair, abusive or fraudulent practices by a financial services representative or company, you can report it to the Autorité des marchés financiers External link..
Other fraud prevention measures
Desjardins Identity Protection
Receive alerts of changes to your credit report.
Security alerts
A quick and secure way to confirm your identity and transactions made on your account.