Accounts and treasury FAQ

How do approvals work in AccèsD Affaires?

Approvals add an extra layer of security to your business operations, since actions can’t be requested and approved by the same person.

This feature helps your business:

• Reduce the risk of error
• Prevent unauthorized transactions
• Manage access rights and actions

Primary administrators can turn on approvals on a case-by-case basis, depending on your business’s needs.

How do I turn on approvals?

To turn on approvals, your business must have at least 2 users (that is, one person to request an action and a second person to approve it). You don’t need 2 approvers.

You have to be a primary administrator to access Approval settings.

1. Log in to AccèsD Affaires.
2. Go to Sign, select Turn on or manage approvals, then select Approval settings.
3. Select the action you want to require approval for.
4. Select the required number of approvals (1 or 2) for the action.
5. Select Save.

Which services can be set up to require approval?

You can set up the following services to require approval, for both single-signature and double-signature accounts:

• Setting up personalized bill payments and paying suppliers
• Cancelling bill payments
• Issuing stop payments
• Managing users
• Paying bills
• Paying Desjardins government remittances
• Sending Interac e-Transfer^® payments and managing recipients

Approvals can be a useful option to meet a variety of business needs.

For example, businesses with double-signature accounts often use approvals to manage actions that only require one signature.

Who can be an approver?

Primary administrators have approver status by default.

Secondary administrators and employees can also be approvers if their access rights include the action or actions requiring approval.

For example, a user with access rights to pay bills could also be added as an approver in the Approvals > Bill payments tab.

Only primary and secondary administrators can approve User management requests.

Approvers must be authorized people within your business.

How many approvals are required?

For each service, you can select whether actions require 1 or 2 approvals.

• The same person cannot request and approve an action.
• Requesting an action is not part of the approval process.

Example:

Mark, Julie and David can approve bill payments. Mark requests a payment.

• If 1 approver is required, Julie or David can approve the payment.
• If 2 approvers are required, Julie and David both have to approve the payment.

Do approvals only work for actions in double-signature accounts?

No. Once approvals are turned on for a particular service, all accounts will require approval for that service by default, regardless of whether the accounts are single-signature or double-signature.

Manage approval settings by account (optional)

To manage approval settings for specific accounts, go to Advanced settings, select Manage approval settings by account, and remove the accounts that don’t require approvals.

For example, if you only want your double-signature accounts to require approvals, remove the single-signature accounts.

How do I view and manage actions pending approval?

Actions are organized into 3 tabs, accessible from Sign > View actions.

• Actions to approve: View actions waiting to be approved or declined
• Your requests: View or cancel actions you requested
• Approval history: View past actions (approved, declined, expired and error)

A red dot in the Sign tab can mean you need to approve an action or that an action is pending approval in the Double signature tab.

Why is an action marked as error or expired?

• Error: The action was not taken. Your attention is required.
• Expired: Actions that are not approved or declined within 3 months are cancelled.

What does Require authorization to turn off approvals for a service mean?

This setting applies to all approvals and adds an extra layer of security. When it’s turned on in Advanced settings, all changes to your approval settings (including turning off this option) require approval.

Who can turn Require authorization to turn off approvals for a service on or off?

Only primary administrators can turn this option on or off. All changes to the approval settings must be approved by a designated approver. If no one is designated, contact us.

What does Manage approval settings by account mean?

This setting lets you select the accounts whose actions should require approval. By default, all accounts are checked. To deselect an account, uncheck the box.

This setting only applies to services in these accounts that already have approvals set up.

How do I turn off approvals?

1. Make sure no requests are pending approval.
2. Go to Sign and select Turn on or manage approvals.
3. Select the service.
4. Select Turn off approvals.

If you get a message that turning off approvals is pending approval, that means a second person has to confirm the change.

To do this, they can go to Sign, then select View actions, choose Actions to approve and then select Approve.

Why can’t I add, edit or delete a user?

This happens when User management approvals are turned on and the user already has a request pending approval.