Life insurance and living benefits products are manufactured by Desjardins Financial Security Life Assurance Company.
Disability insurance claims
Not able to work due to an accident or illness? Call us to file a disability insurance claim. We're here to help.
1-888-558-5525 Phone number of Desjardins Insurance. This link opens your phone app.
Before you make a claim
Check your policy to make sure your condition meets the definition of disability and that you are eligible for the benefit.
Also note that to receive benefits, the number of days you're disabled must be longer than the waiting period indicated in your policy.
4 steps of the claims process
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Information
Call us at 1-888-558-5525 Phone number of Desjardins Insurance. This link opens your phone app. to find out what documents you need.
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Documentation
Fill out the Disability claim form and ask your doctor to complete the Physician's statement.
Gather any other supporting documents required. Then send everything through our secure site or by mail (address listed on the form).
Good to know
You're responsible for any fees your doctor charges to complete the medical statement.
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Analysis
Once we receive the required documents, we review your claim. Then we contact you to let you know if your claim is approved. We also establish the payment method, if necessary.
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Payment
If your claim is approved, you receive your benefits after the waiting period.
What's the waiting period?
To receive your monthly benefit, you must wait a certain amount of time after the date you became disabled.
You can find the waiting period and any conditions that apply in your policy.
File a disability insurance claim
By phone
Monday to Friday: 8 AM to 7 PM
1-888-558-5525 Phone number of Desjardins Insurance. This link opens your phone app.
Claim forms
Disability insurance
Other forms
Useful information
For SOLO Loan Insurance policyholders