How to manage dependents on your group insurance plan
Learn how to add or remove a dependent or edit a dependent’s information following an eligible life event. Make sure to let us know about the event within 31 days. After that, you need to contact your plan administrator to update your file.
Eligible life events
Instructions
- Secure site
- IntelliFlex®
Secure site
Add a dependent or edit a dependent’s information
If you add a dependent (such as your spouse or child), you may also need to change your coverage type (individual, couple, single-parent or family).
Log in to the secure site. On the home page, select Your account, then the Dependents and coordination of benefits link.
On the Account overview page, under the Dependents and coordination of benefits link, select the Edit button.
Note
Don’t have this option? This means your plan doesn’t allow you to update your dependents online. Contact your plan administrator to make any changes.
On the Modify my dependents file page, to add a dependent, select the Add dependent button. To edit a dependent’s information, select the dependent whose information you want to edit.
If you’re adding a dependent, in the Add a dependent section, enter the information of the dependent you want to add and fill out the required fields.
Note
Any changes made to your dependents take effect the same day, unless you specify a future date.
Once you have completed the Add a dependent section, select the Add button. If you have edited a dependent’s information, select the Continue button.
In the Dependents table, check the information for the dependent you have added. Then select the Submit button.
You’ll see a summary of your dependent information. Select the checkbox to confirm it, then select the Submit button to complete the process.
Remove a dependent
If you remove a dependent (such as your spouse or child), you may also need to change your coverage type (individual, couple, single-parent or family).
Log in to the secure site. On the home page, select Your account, then the Dependents and coordination of benefits link.
On the Account overview page, under the Dependents and coordination of benefits link, select the Edit button.
On the Modify my dependents file page, find the name of the dependent you want to remove. At the end of the row, in the Action column, select the Terminate button.
Note
Don’t have this option? This means your plan doesn’t allow you to update your dependents online. Contact your plan administrator to make any changes.
In the Terminate dependent’s coverage pop-up window, enter the coverage termination date. Note that you can’t select a date more than 90 days in the future. Then select the Terminate button.
Note
Any changes made to your dependents take effect the same day, unless you specify a future date.
Check the information in the Dependents table. Then select the Submit button.
You’ll see a summary of your dependent information. Select the checkbox to confirm it, then select the Submit button to complete the process.
Note
You’ll still see the dependent’s name in your list after you terminate their coverage. However, claims submitted for that person after the termination date specified will not be approved.
IntelliFlex®
Add a dependent or edit a dependent’s information
If you add or remove a dependent (such as your spouse or child), you may also need to change your coverage type (individual, couple, single-parent or family).
Log in to the secure site. On the home page, select Your account, then the Enrollment and coverage link.
On the Welcome to your online group insurance file page, select the Life Event Change button.
On the Life Event Change page, enter the date of the life event change and select the life event type. Then select the Next button.
The Disclaimer window appears. Select the I Agree button to continue.
On the Personal Information page, select the Next button.
On the Dependent Information page, to add a dependent, select the Add New Dependent button. To edit a dependent’s information, first remove them from the list by following the instructions to remove a dependent, then add them again.
If you’re adding a dependent, on the Add New Dependent page, enter the dependent’s information and fill out the required fields. Then select the Save button.
Note
Any changes made to your dependents take effect the same day.
On the Personal Information page, select the Next button.
To make further changes to your account, follow the instructions. When you get to the enrollment summary, review the changes then select the Next button.
Select the checkbox to confirm the information is correct. Then select the Submit button to complete the process.
Remove a dependent
If you add or remove a dependent (such as your spouse or child), you may also need to change your coverage type (individual, couple, single-parent or family).
Log in to the secure site. On the home page, select Your account, then the Enrollment and coverage link.
On the Welcome to your online group insurance file page, select the Life Event Change button.
On the Life Event Change page, enter the date of the life event change and select the life event type. Then select the Next button.
The Disclaimer window appears. Select the I Agree button to continue.
On the Personal Information page, select the Next button.
On the Dependent Information page, select the button to remove a dependent.
On the Remove Dependent page, select the Confirm button.
On the Personal Information page, select the Next button.
To make further changes to your account, follow the instructions. When you get to the enrollment summary, review the changes then select the Next button.
Select the checkbox to confirm the information is correct. Then select the Submit button to finalize the changes to your account.
Note
Any changes made to your dependents take effect the same day.
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