How to file a group insurance claim online

Learn how to file your healthcare claim online. Before you file, you need to sign up for direct deposit.

Instructions

Note

What you see in your account may differ from the images shown on this page, depending on your plan.

Log in to the secure site. On the home page, select Submit a claim, then the Online claim link.
Note
Don’t see this option? That means online claims are not available for your plan. Select the Claim forms link instead.
On the Healthcare claims page, read the What to know before you start section, then select the Start button.
On the Type of claim page, choose the type of claim you want to file, then select the Continue button.
On the Insured person page, select who the claim is for, then select the Continue button.
On the Provider page, choose your provider, then select the Continue button.
Note
Need help to add, edit or delete a provider? See the Manage your list of providers page.
On the Healthcare professional expenses page, enter the expense details and the amount claimed.
If you have a health spending account, indicate if you want to use it or not. Then choose where you want us to send the reimbursement. Select the Continue button.
On the Expense summary page, make sure all the information is accurate, then select the Continue button.
Note
You can edit or delete expenses using the Edit and Delete buttons. You can also add an expense to your claim using the Add an expense button.
On the Review page, check the information and read the terms and conditions, then select the Confirm button.
On the Confirmation page, write down the confirmation number. If you want to file another claim, select the File another claim button. Otherwise, select the Back to home link.
Note
You can access your claims history for the past 28 months by selecting the Claims history tab then the Processed claims link.