Travel assistance
Need help with a medical emergency or other problem? Call us 24/7 from anywhere in the world.
Canada and the US:
1-800-465-6390 This link opens your phone app.
Elsewhere in the world (collect call):
514-875-9170 This link opens your phone app.
What to do in a medical emergency
Call us before going to a hospital or clinic. Otherwise, you may have to pay some of the expenses.
Here to help when it matters
Our travel assistance service is available anytime, anywhere. It can help you with medical emergencies and certain other situations when you’re outside of your home province.
Medical emergency
Baggage loss
Legal problems
When to use travel assistance
Before you leave
Get information and advice to prepare for your trip (safety precautions to take, passport and visa information and vaccinations required in the destination country, for example).
During your trip
In case of a medical emergency
What we can do:
- Refer you to doctors, hospitals or clinics
- Monitor your case (handled by our specialized medical team)
- Help get you admitted to a hospital or clinic
- Arrange repatriation to your city of residence
- Send messages to your loved ones
For other problems
What we can do:
- Help you replace lost, stolen or damaged tickets, ID or official documents
- Help you find lost or stolen baggage
- Refer you to a lawyer if you have legal problems
Elsewhere in the world:
Toll-free numbers
Caribbean
| From: | Call toll-free at: |
|---|---|
Cuba | 119-1-514-875-9170 |
Mexico | 00-1-514-875-9170 |
| Dominican Republic | 011-1-514-875-9170 |
Europe
| From: | Call toll-free at: |
|---|---|
Germany | 00-800-29-48-53-99 |
Austria | 00-800-29-48-53-99 |
Belgium | 00-800-29-48-53-99 |
Denmark | 00-800-29-48-53-99 |
Finland | 00-800-29-48-53-99 |
France | 00-800-29-48-53-99 |
Norway | 00-800-29-48-53-99 |
Netherlands | 00-800-29-48-53-99 |
Republic of Ireland | 00-800-29-48-53-99 |
United Kingdom | 00-800-29-48-53-99 |
Sweden (Tele2) | 007-800-29-48-53-99 |
Sweden (Telia) | 009-800-29-48-53-99 |
Switzerland | 00-800-29-48-53-99 |
Asia
| From: | Call toll-free at: |
|---|---|
South Korea (Dacom) | 002-800-29-48-53-99 |
South Korea (Korea Telecom) | 001-800-29-48-53-99 |
Hong Kong | 001-800-29-48-53-99 |
Israel | 014-800-29-48-53-99 |
Japan (IDC) | 0061-800-29-48-53-99 |
Japan (ITJ) | 0041-800-29-48-53-99 |
Japan (KDD) | 001-800-29-48-53-99 |
Malaysia | 00-800-29-48-53-99 |
Singapore | 001-800-29-48-53-99 |
Taiwan | 00-800-29-48-53-99 |
Oceania
| From: | Call toll-free at: |
|---|---|
Australia | 0011-800-29-48-53-99 |
New Zealand | 00-800-29-48-53-99 |
Elsewhere in the world (collect call):
514-875-9170 This link opens your phone app.