Life insurance and living benefits products are manufactured by Desjardins Financial Security Life Assurance Company.
Life insurance claims
Call us to file a life insurance claim.
1-888-558-5525 Phone number of Desjardins Insurance. This link opens your phone app.
For group life insurance claims
If the person who died has life insurance through their employer, see how to file a group insurance claim.
4 steps of the claims process
Information
Call us at 1-888-558-5525 Phone number of Desjardins Insurance. This link opens your phone app. to find out what forms and supporting documents you need. We can also walk you through the claims process.
For a 50+ Life Insurance claim, call us at 1-877-838-7617 Phone number of Desjardins Insurance. This link opens your phone app..
Documentation
Fill out the claim form and gather the required supporting documents. Send everything through our secure site or by mail (address listed on the form).
Analysis
Once we receive the required documents, we review your claim. Then we contact you to let you know if your claim is approved. We also establish the payment method, if necessary.
Payment
If your claim is approved, you receive the death benefit specified in your policy.
FAQ
How long does it take to receive a life insurance death benefit?
We pay the death benefit within 30 days of receiving the required documents if your claim is approved.
What is unclaimed life insurance?
A life insurance policy is unclaimed when the beneficiaries don't claim the death benefit after the death of the insured person.
How can I find out if a deceased person had life insurance?
You can request a policy search through the Ombudsman for Life and Health Insurance External link..
To request a search, you must:
- Have reason to believe that a policy exists
- Provide information about the deceased
File a life insurance claim
By phone
Monday to Friday: 8 AM to 7 PM
1-888-558-5525 Phone number of Desjardins Insurance. This link opens your phone app.