Desjardins Financial Security

By accessing and using this Desjardins Financial Security Life Assurance Company (hereinafter referred to as Desjardins Financial Security) website, you agree to be bound by the Legal Notice and to comply with the following Terms of Use. If you do not, you understand that you must not use this site.

  • All information, trademarks and logos displayed on the website are protected by copyright.
  • Desjardins Financial Security may at any time change or update the information displayed on this website, which is provided for information purposes only.
  • Desjardins Financial Security cannot be held responsible for any loss or damages arising from the use of this site and the information contained therein.
  • Desjardins Financial Security cannot guarantee the availability of the site, and cannot be held responsible for problems that may arise during its use.
  • Links to other sites appearing on the website, including downloadable software sites, are provided for convenience only and Desjardins Financial Security cannot be held liable for them.
  • This website is under Quebec jurisdiction, and the information it contains on Desjardins Financial Security's products and services can only be used in Canada.
  • The user is responsible for his or her password and its use with or without his or her consent.
  • The glossary, search tools, calculators, tooltips and FAQ provided on this website are intended strictly for personal use.
  • This website contains secure sections, such as "Webi" , "Member Services," "Online Integrated Retirement Management Centre" and the section reserved for group insurance plan administrators, all of which require a user ID and password.
  • We cannot guarantee the confidentiality of information exchanged by email. For security purposes and the verification and compilation of statistics, Desjardins Financial Security collects site access data, and may consult transmissions to and from the site.
  • At Desjardins Financial Security, we are committed to protecting the confidentiality of the personal information you provide to us. Please consult our privacy policy for information on our practices in this regard.
  • The content of the Legal Notice is updated from time to time without notice.

Desjardins Financial Security believes that the information contained in this site was accurate when it was placed on the site, but cannot guarantee or ensure the currency, accuracy, completeness or authenticity of its content or each of its functions. Without limiting the foregoing, Desjardins Financial Security is not responsible for the accuracy of the information contained in this site and provided by third parties. This site, along with the information contained herein, is provided for information purposes only, and is subject to change and update at any time without prior notice. All the products and services found on this site are subject to the terms and conditions of the applicable agreements governing them.

Desjardins Financial Security will not be liable or responsible to any person for any harm, loss, or damage (whether arising in contract, tort, negligence, or otherwise) that may arise directly or indirectly from the use, inability to use, or malfunctioning of this site or the information contained herein, including any direct, indirect, special, third-party, or consequential damages.

Desjardins Financial Security does not warrant that the site will be available and that it will meet your requirements, nor does it warrant that access will not be interrupted, that there will be no delays, failures, errors, omissions, or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted, or that no damage will occur to your computer system.

The site will be governed by and construed in accordance with the laws of the province of Quebec. All disputes, controversies, or claims arising out of or in connection with the site shall be submitted to and be subject to the jurisdiction of the courts of the province of Quebec. In the event of any suit, action, or proceeding arising out of or in connection with this site, the courts of the province of Quebec will have exclusive jurisdiction.

Information from this site regarding Desjardins Financial Security products and services is intended for use in Canada only, where such products and services may lawfully be offered for use and/or sale, and neither use nor sale is intended where prohibited by law.

You assume the entire responsibility for the use of your password with or without your consent. Desjardins Financial Security is not required to confirm the user's identity or authority if the user entered the right user ID and password. You must immediately advise Desjardins Financial Security if someone other than you knows your user ID or password. In such event, Desjardins Financial Security will block access to your personal file until you have decided to obtain a new user ID and a new password.

The glossary, search tools, calculators, tooltips and FAQ are available for non-commercial use only. Use of the tools to sell a product or service or to increase traffic to a website is prohibited.

The definitions contained in the glossary and the tooltips are for reference purposes only and are intended to be general in nature. They have no contractual value and may differ from the definitions in a contract. Each insurance contract includes specific definitions of the terms used in it. Individuals must refer solely to the terms and conditions of the applicable agreement governing it to establish their rights and obligations thereunder.

Desjardins Financial Security does not guarantee search tool results.

Likewise, calculations or projected results are provided for general illustrative purposes only and are not guaranteed to be accurate or complete, being based on hypotheses. The default values are provided for illustrative purposes only and solely as a reference. You must use them only as guides or estimates.

Answers in the FAQ section and those transmitted to website visitors who send in questions are for reference purposes only. They have no legal value and are not binding. Consult your representative, accountant, or lawyer, who will review the facts as they apply to you and formulate a personalized response.

In order to access the secure section of the Individual network extranet (Webi), you need a user ID and a password. Notwithstanding the foregoing statement regarding passwords, the Individual network extranet (Webi) has its own procedure for assigning the user ID and password required to access it.

Notwithstanding the foregoing disclaimer as to the accuracy of this site's content and its information purposes, Desjardins Financial Security offers group retirement savings plan members the possibility of using the Member Services and Online Integrated Retirement Management Centre sections of the site to perform certain transactions.

In addition to the foregoing statement regarding passwords, these sections have their own procedure for assigning the user ID and password required to access them.

Any unprotected email communication is subject to possible interception or loss, and is also subject to possible alteration. Desjardins Financial Security is not responsible for and will not be liable to you or anyone else for damages resulting from interception, loss, or alteration in connection with an email sent by you to Desjardins Financial Security or an email sent by Desjardins Financial Security to you.

In the case of the Individual network extranet (Webi) for representatives of Desjardins Financial Security Independent Network and SFL Partner of Desjardins Financial Security, a webmail is integrated to the secure site. Any communications via this email has identification connecting it to the distribution network and, whether it is to be circulated internally or externally, it must be drafted in accordance with the rules and regulations which directly or indirectly govern the distribution of financial products and services and the protection of personal information, notably, the rules concerning ethical issues and the exercising of your duties as a representative. In this respect, you may not use the email placed at your disposal for illegal or reprehensible activities, notably large volumes of unsolicited material (spamming), criticisms or defamation, invasion of privacy, chain letters, pyramid schemes, etc.

A log is kept to record events that relate to security or that warrant verification, or for statistical purposes. This log may contain all accesses to the site or its various sections, all communications sent or received by a user (in the case of email integrated in the site), as well as any other activity related to the site.

Desjardins Financial Security has access to the communications sent or received through the site, and may access said communications if it has reason to believe that a law has been broken or if the site's Terms of Use have been violated.

This notice will be updated and modified from time to time without any notice. Accordingly, whenever you access the website, ensure that you check this notice.

Moreover, Desjardins Financial Security may at any time shut down the Individual network extranet (Webi) or a user's access without prior notice.

Note: This Legal Notice also covers Desjardins Financial Security Investments Inc. (also known as SFL Investments); its affiliated companies; their officers, directors, agents, representatives and employees; and any other persons associated with the creation of this site.

Secured Transactions

You can access secured transactions related to the insurance policies you bought from Desjardins Financial Security, Life Assurance company. The insurance operations carried out in the secured mode are protected; however, while we use the best security measures available, there is always a risk that your information may be disclosed through no fault on our part.

Any transaction pertaining to life insurance carried out with the online services offered on the Internet is recognized as being performed by the actual policyholder; it is therefore up to you to make sure that you are the only person who knows your user ID and password.

When performing an operation related to your insurance, we recommend that you carefully read the directives relative to the processing of your application.

If you believe that an error has occurred in the information concerning your insurance policies, please contact us.