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Refunds in the event of fraud

Enjoy peace of mind knowing you’re protected if fraudulent purchases are made with your Desjardins credit or debit card.

Zero Liability with your credit or debit card

Zero Liability protection covers you in the event of fraud. If someone uses your card to make purchases in a store or online, you won't be held responsible for the unauthorized transactions charged to your account. And a refund is issued.

What to do if you’re a victim of fraud

  1. Lock your card

  2. Call us to report it

    If you think you’ve been the victim of online, ATM or credit or debit card fraud, call us. For credit or debit card fraud, you can also call the card issuer.

Financial services fraud

If you're a victim of unfair, abusive or fraudulent practices by a financial services representative or company, you can report it to the Autorité des marchés financiers External link..

Other fraud prevention measures

Desjardins Identity Protection

Receive alerts of changes to your credit report.

Learn more about Desjardins Identity Protection

Security alerts

A quick and secure way to confirm your identity and transactions made on your account.

Learn more about security alerts
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