National Do Not Call List
Information for Desjardins members and clients
On September 30, 2008, the Canadian Radio-television and Telecommunications Commission (CRTC) launched the National Do Not Call List. The purpose of this list is to reduce the number of unwanted telemarketing calls and faxes Canadians receive.
In order to respect the choice of its members and clients, Desjardins Group has taken all necessary steps to ensure its internal rules comply with the new National DNCL rules.
Desjardins components you do not have a business relationship with
If you no longer wish to receive telemarketing calls from Desjardins Group components you do not have a business relationship with,
- By phone at 1-866-580-3625 Phone number for the DNCL Support Centre. This link opens your phone app.
- Online on the National Do Not Call website External link.
Your registration will be valid for 3 years.
Desjardins components you have a business relationship with
If you wish to be removed from the telemarketing call list of a Desjardins component you do business with, contact the component by phone to be added to its internal do not call list:
Caisse network
Contact your Desjardins caisse or caisses to be removed from their telemarketing call list. Find caisse contact information or call 1-800-224-7737 Customer service phone number. This link opens your phone app..
Your name will then be removed from your caisse telemarketing call list.
Desjardins Card Services
1-800-363-4345 Phone number for Desjardins Card Services. This link opens your phone app.
Desjardins General Insurance Group
1-888-277-8726 Phone number for Desjardins General Insurance Group. This link opens your phone app.
Insurance products manufactured by Desjardins Financial Security
- For 50+ life insurance: 1-877-838-7616 Phone number for Desjardins Insurance. This link opens your phone app.
- For credit balance insurance: 1-866-733-2001 Phone number for credit balance insurance. This link opens your phone app.
Desjardins Securities
1-888-985-1845 Phone number for Desjardins Securities. This link opens your phone app.
Authorized calls
Under the new rules, market research and service calls are not considered telemarketing calls, which means our components may contact you by phone:
- For administrative purposes related to the management of your accounts
- To discuss the renewal of a financial product of which you are the holder
Processing period
Consistent with the new rules, your exclusion request will be processed within a maximum of 31 days which is necessary to update our systems. Therefore, you could receive telemarketing calls during this period. We apologize should this happen.
For more information, visit the CRTC site External link..