Comments, dissatisfactions and complaints
Our commitment
We're committed to providing quality service that meets your highest expectations. By sharing your comments, complaints or dissatisfactions with us, you help us to better understand your real needs and improve the quality of the services you receive.
Procedure
Caisse, Desjardins Signature Service or Desjardins Business centre
If you're not satisfied with a product or service, first contact a caisse, Desjardins Signature Service or Desjardins Business centre employee or manager. They'll examine your issue and attempt to resolve it quickly.
You can also send your complaint to the chair of the caisse’s board of directors. They'll examine your issue and attempt to resolve it quickly.
Write to your caisse or Desjardins Business centre This link opens a contact form.
Not satisfied with the response in Step 1, or haven’t heard back in 20 days? The Desjardins Complaint Handling team will automatically take over your file—you don’t need to do anything. They’ll give you a final answer within 60 days from when Step 1 began.
The Desjardins Complaint Handling team manages complaints from members and clients fairly and efficiently, at no cost. They use a framework that complies with the quality standards set out in the applicable regulations.
Before contacting the Desjardins Complaint Handling team, make sure you’ve completed Step 1. To help us get back to you quickly, please include your first and last name and your phone number. If you prefer to send your complaint by email, remember to follow good security practices and share minimal personal or sensitive information.
Desjardins Complaint Handling team
100 Des Commandeurs Street
Lévis QC G6V 7N5
Phone: 1-888-556-7212This link opens your phone app.
Fax: 418-835-2551
Email us External link. This link will open a new window.
If you’re not satisfied with the way your complaint is handled or the final response from the Desjardins Complaint Handling team, you can choose to contact an independent dispute resolution service offered by a regulatory authority or organization in your province. Note that filing a complaint doesn’t have any bearing on the time you have to file a civil claim.
For more information about the complaint process and next steps, see the Summary of the complaint handling policy – Caisse, Desjardins Signature Service or Desjardins Business Centre (PDF, 252 KB) - .
Desjardins Financial Services Firm Inc.
If you aren’t satisfied with a service provided or a product sold by Desjardins or one of its representatives, first contact your group savings representative or financial planner or their manager. They'll examine your issue and attempt to resolve it quickly.
Not satisfied with the response in Step 1, or haven’t heard back in 20 days? The Desjardins Complaint Handling team will automatically take over your file—you don’t need to do anything. They’ll give you a final answer within 60 days from when Step 1 began.
The Desjardins Complaint Handling team manages complaints from members and clients fairly and efficiently, at no cost. They use a framework that complies with the quality standards set out in the applicable regulations.
Before contacting the Desjardins Complaint Handling team, make sure you’ve completed Step 1. To help us get back to you quickly, please include your first and last name and your phone number. If you prefer to send your complaint by email, remember to follow good security practices and share minimal personal or sensitive information.
Desjardins Complaint Handling team
100 Des Commandeurs Street
Lévis QC G6V 7N5
Phone: 1-888-556-7212This link opens your phone app.
Fax: 418-835-2551
Email us External link. This link will open a new window.
If you’re not satisfied with the way your complaint is handled or the final response from the Desjardins Complaint Handling team, you can choose to contact an independent dispute resolution service offered by a regulatory authority or organization in your province. Note that filing a complaint doesn’t have any bearing on the time you have to file a civil claim.
For more information about the complaint process and next steps, see the Summary of the complaint handling policy – Desjardins Financial Services Firm Inc. (PDF, 263 KB) - .
Desjardins Insurance – Auto, home and recreational vehicle
We do everything possible to ensure you are completely satisfied. However, if you believe there is room for improvement, please let us know. Here are the steps to take if you have a comment or complaint.
If you disagree with a claim decision, first contact your claims advisor so that your request can be reviewed by a member of the claims team. If you’re still not satisfied, go to Step 1.
If you aren’t satisfied with a service provided or a product sold by Desjardins or one of its representatives, contact the Client Complaint Management Centre. They'll examine your issue and attempt to resolve it quickly.
Client Complaint Management Centre
Desjardins General Insurance Inc.
5-100,Des Commandeurs Street
Lévis QC G6V 7N5
Phone: 1-866 835-8975 - This link opens your phone app.
Not satisfied with the response in Step 1, or haven’t heard back in 20 days? The Desjardins Complaint Handling team will automatically take over your file—you don’t need to do anything. They’ll give you a final answer within 60 days from when Step 1 began.
The Desjardins Complaint Handling team manages complaints from members and clients fairly and efficiently, at no cost. They use a framework that complies with the quality standards set out in the applicable regulations.
Before contacting the Desjardins Complaint Handling team, make sure you’ve completed Step 1. To help us get back to you quickly, please include your first and last name and your phone number. If you prefer to send your complaint by email, remember to follow good security practices and share minimal personal or sensitive information.
Desjardins Complaint Handling team
100 Des Commandeurs Street
Lévis QC G6V 7N5
Phone: 1-888-556-7212This link opens your phone app.
Fax: 418-835-2551
Email us External link. This link will open a new window.
If you’re not satisfied with the way your complaint is handled or the final response from the Desjardins Complaint Handling team, you can choose to contact an independent dispute resolution service offered by a regulatory authority or organization in your province. Note that filing a complaint doesn’t have any bearing on the time you have to file a civil claim.
For more information about the complaint process and next steps, see the Summary of the complaint handling policy – Auto, home and recreational vehicle insurance (PDF, 272 KB) - .
Desjardins Wealth Management – Desjardins Private Wealth Management
Your opinion is important to us. That's why we offer several avenues for you to share your comments, concerns and complaints with us.
If you aren’t satisfied with our customer service or have an administrative question, first contact your advisor or regional management. They'll examine your issue and attempt to resolve it quickly. If you’d like to report misconduct or a legal or regulatory violation by an advisor, contact the Complaint Handling team using the contact information in Step 2.
Not satisfied with the response in Step 1, or haven’t heard back in 20 days? The Desjardins Complaint Handling team will automatically take over your file—you don’t need to do anything. They’ll give you a final answer within 60 days from when Step 1 began.
The Desjardins Complaint Handling team manages complaints from members and clients fairly and efficiently, at no cost. They use a framework that complies with the quality standards set out in the applicable regulations.
Before contacting the Desjardins Complaint Handling team, make sure you’ve completed Step 1. To help us get back to you quickly, please include your first and last name and your phone number. If you prefer to send your complaint by email, remember to follow good security practices and share minimal personal or sensitive information.
Desjardins Complaint Handling team
100 Des Commandeurs Street
Lévis QC G6V 7N5
Phone: 1-888-556-7212This link opens your phone app.
Fax: 418-835-2551
Email us External link. This link will open a new window.
If you’re not satisfied with the way your complaint is handled or the final response from the Desjardins Complaint Handling team, you can choose to contact an independent dispute resolution service offered by a regulatory authority or organization in your province. Note that filing a complaint doesn’t have any bearing on the time you have to file a civil claim.
For more information about the complaint process and next steps, see the Summary of the complaint policy – Wealth management (PDF, 313 KB) - .
Desjardins Insurance – Life, health and group insurance
If you aren’t satisfied with a service provided or a product sold by Desjardins or one of its representatives, first contact an employee or a manager of the relevant team or contact Desjardins Insurance’s customer service team. They'll examine your issue and attempt to resolve it quickly.
Not satisfied with the response in Step 1, or haven’t heard back in 20 days? The Desjardins Complaint Handling team will automatically take over your file—you don’t need to do anything. They’ll give you a final answer within 60 days from when Step 1 began.
The Desjardins Complaint Handling team manages complaints from members and clients fairly and efficiently, at no cost. They use a framework that complies with the quality standards set out in the applicable regulations.
Before contacting the Desjardins Complaint Handling team, make sure you’ve completed Step 1. To help us get back to you quickly, please include your first and last name and your phone number. If you prefer to send your complaint by email, remember to follow good security practices and share minimal personal or sensitive information.
Desjardins Complaint Handling team
100 Des Commandeurs Street
Lévis QC G6V 7N5
Phone: 1-888-556-7212This link opens your phone app.
Fax: 418-835-2551
Email us External link. This link will open a new window.
If you’re not satisfied with the way your complaint is handled or the final response from the Desjardins Complaint Handling team, you can choose to contact an independent dispute resolution service offered by a regulatory authority or organization in your province. Note that filing a complaint doesn’t have any bearing on the time you have to file a civil claim.
For more information about the complaint process and next steps, see the Summary of the complaint handling policy – Life, health and group insurance (PDF, 258 KB) - .
Desjardins Capital
We're committed to providing quality service that meets your highest expectations.
By sharing your opinion, you're helping us improve our service.
If you’re a limited partner, follow these steps.
If you aren’t satisfied with a service provided or a product sold by Desjardins or one of its representatives, first contact the Investment fund management department. They'll examine your issue and attempt to resolve it quickly.
Online
Contact us - External link.
By phone
514-281-7131 This link opens your phone app.
1-866-866-7000 This link opens your phone app., ext. 555-7131
If you’d like to report misconduct or a legal or regulatory violation by a fund manager, contact the Complaint Handling team using the contact information in Step 2.
Not satisfied with the response in Step 1, or haven’t heard back in 20 days? The Desjardins Complaint Handling team will automatically take over your file—you don’t need to do anything. They’ll give you a final answer within 60 days from when Step 1 began.
The Desjardins Complaint Handling team manages complaints from members and clients fairly and efficiently, at no cost. They use a framework that complies with the quality standards set out in the applicable regulations.
Before contacting the Desjardins Complaint Handling team, make sure you’ve completed Step 1. To help us get back to you quickly, please include your first and last name and your phone number. If you prefer to send your complaint by email, remember to follow good security practices and share minimal personal or sensitive information.
Desjardins Complaint Handling team
100 Des Commandeurs Street
Lévis QC G6V 7N5
Phone: 1-888-556-7212This link opens your phone app.
Fax: 418-835-2551
Email us External link. This link will open a new window.
If you’re not satisfied with the way your complaint is handled or the final response from the Desjardins Complaint Handling team, you can choose to contact an independent dispute resolution service offered by a regulatory authority or organization in your province. Note that filing a complaint doesn’t have any bearing on the time you have to file a civil claim.
Desjardins Wealth Management – Desjardins Securities
Your opinion is important to us. That's why we offer several avenues for you to share your comments, concerns and complaints with us.
If you aren’t satisfied with our customer service or have an administrative question, first contact your advisor or your branch’s management. They'll examine your issue and attempt to resolve it quickly.
Find a wealth managerExternal link.
Find a Desjardins Securities branchExternal link.
If you’d like to report misconduct or a legal or regulatory violation by an advisor, contact the Complaint Handling team using the contact information in Step 2.
Not satisfied with the response in Step 1, or haven’t heard back in 20 days? The Desjardins Complaint Handling team will automatically take over your file—you don’t need to do anything. They’ll give you a final answer within 60 days from when Step 1 began.
The Desjardins Complaint Handling team manages complaints from members and clients fairly and efficiently, at no cost. They use a framework that complies with the quality standards set out in the applicable regulations.
Before contacting the Desjardins Complaint Handling team, make sure you’ve completed Step 1. To help us get back to you quickly, please include your first and last name and your phone number. If you prefer to send your complaint by email, remember to follow good security practices and share minimal personal or sensitive information.
Desjardins Complaint Handling team
100 Des Commandeurs Street
Lévis QC G6V 7N5
Phone: 1-888-556-7212This link opens your phone app.
Fax: 418-835-2551
Email us External link. This link will open a new window.
If you’re not satisfied with the way your complaint is handled or the final response from the Desjardins Complaint Handling team, you can choose to contact an independent dispute resolution service offered by a regulatory authority or organization in your province. Note that filing a complaint doesn’t have any bearing on the time you have to file a civil claim.
For more information about the complaint process and next steps, see the Summary of the complaint policy – Wealth management (PDF, 313 KB) - .
Desjardins Wealth Management - Desjardins Signature Service
Your opinion is important to us. That's why we offer several avenues for you to share your comments, concerns and complaints with us.
If you aren’t satisfied with our customer service or have an administrative question, first contact your advisor or your branch’s management. They'll examine your issue and attempt to resolve it quickly.
If you’d like to report misconduct or a legal or regulatory violation by an advisor, contact the Complaint Handling team using the contact information in Step 2.
Not satisfied with the response in Step 1, or haven’t heard back in 20 days? The Desjardins Complaint Handling team will automatically take over your file—you don’t need to do anything. They’ll give you a final answer within 60 days from when Step 1 began.
The Desjardins Complaint Handling team manages complaints from members and clients fairly and efficiently, at no cost. They use a framework that complies with the quality standards set out in the applicable regulations.
Before contacting the Desjardins Complaint Handling team, make sure you’ve completed Step 1. To help us get back to you quickly, please include your first and last name and your phone number. If you prefer to send your complaint by email, remember to follow good security practices and share minimal personal or sensitive information.
Desjardins Complaint Handling team
100 Des Commandeurs Street
Lévis QC G6V 7N5
Phone: 1-888-556-7212This link opens your phone app.
Fax: 418-835-2551
Email us External link. This link will open a new window.
If you’re not satisfied with the way your complaint is handled or the final response from the Desjardins Complaint Handling team, you can choose to contact an independent dispute resolution service offered by a regulatory authority or organization in your province. Note that filing a complaint doesn’t have any bearing on the time you have to file a civil claim.
For more information about the complaint process and next steps, see the Summary of the complaint policy – Wealth management (PDF, 313 KB) - .
Desjardins Online Brokerage
Your opinion is important to us. That's why we offer several avenues for you to share your comments, concerns and complaints with us.
If you aren’t satisfied with our customer service or have an administrative question, first contact your customer service supervisor. They'll examine your issue and attempt to resolve it quickly.
Contact us - External link.
If you’d like to report misconduct or a legal or regulatory violation by an advisor, contact the Complaint Handling team using the contact information in Step 2.
Not satisfied with the response in Step 1, or haven’t heard back in 20 days? The Desjardins Complaint Handling team will automatically take over your file—you don’t need to do anything. They’ll give you a final answer within 60 days from when Step 1 began.
The Desjardins Complaint Handling team manages complaints from members and clients fairly and efficiently, at no cost. They use a framework that complies with the quality standards set out in the applicable regulations.
Before contacting the Desjardins Complaint Handling team, make sure you’ve completed Step 1. To help us get back to you quickly, please include your first and last name and your phone number. If you prefer to send your complaint by email, remember to follow good security practices and share minimal personal or sensitive information.
Desjardins Complaint Handling team
100 Des Commandeurs Street
Lévis QC G6V 7N5
Phone: 1-888-556-7212This link opens your phone app.
Fax: 418-835-2551
Email us External link. This link will open a new window.
If you’re not satisfied with the way your complaint is handled or the final response from the Desjardins Complaint Handling team, you can choose to contact an independent dispute resolution service offered by a regulatory authority or organization in your province. Note that filing a complaint doesn’t have any bearing on the time you have to file a civil claim.
For more information about the complaint process and next steps, see the Summary of the complaint policy – Wealth management (PDF, 313 KB) - .