Canada Post labour dispute FAQ

We are using private courier services to send out cards and certain priority documents, but delays can still be expected. However, we can’t provide tracking numbers or confirm the date of reception. If you live in an area that’s not covered by the private courier, your cards or documents will be sent to the caisse or branch that’s closest to your home, and you’ll get a call to pick them up.

To view your credit card statement and balance, log in to AccèsD or call the number on the back of your credit card. Throughout the labour dispute, your statement will be available on AccèsD even if you haven’t signed up for online statements.

If you’re signed up for online statements and you want to view your everyday account statement, log in to AccèsD. Otherwise you can go to a caisse or branch. You can also view your last 60 transactions at any Desjardins ATM.

Everyday account and credit card statements will be mailed once the labour dispute ends. Some delays can be expected.

We are using private courier services to send out cards and certain priority documents, but delays can still be expected. However, we can’t provide tracking numbers or confirm the date of reception. If you live in an area that’s not covered by the private courier, your cards or documents will be sent to the caisse or branch that’s closest to your home, and you’ll get a call to pick them up.

Everyday account and credit card statements will be mailed once the labour dispute ends. Some delays can be expected.

To view your credit card statement and balance, log in to AccèsD or call the number on the back of your credit card. Even if you normally receive paper statements by mail, your statement will be available on AccèsD throughout the labour dispute, whether or not you sign up for online statements.

If you’re signed up for online statements and you want to view your everyday account statement, log in to AccèsD. Otherwise you can go to a caisse or branch. You can also view your last 60 transactions at any Desjardins ATM.

If you haven’t already done so, sign up for our mobile and online services so you can view your documents at any time on Desjardins secure sites, like AccèsD or the Desjardins Insurance sites. See a list of our mobile and online services.

All of the obligations in your contracts—including your financial obligations—are still in effect. You must comply with them even if postal service is interrupted, so it’s important that you make your payments on time. Even if you normally receive paper statements by mail, they will go out once the labour dispute ends. Some delays can be expected.

To view your credit card statement and balance, log in to AccèsD or call the number on the back of your credit card. Throughout the labour dispute, your statement will be available on AccèsD even if you haven’t signed up for online statements.

If you have a business credit card, your credit card statement will be available on AccèsD Affaires, even if you haven’t signed up for online statements. You’ll receive your paper statements at the end of the Canada Post labour dispute.

If you haven’t already done so, sign up for our mobile and online services to manage your finances and payments. See a list of our mobile and online services.

If you haven’t already done so, sign up for our mobile and online services so you can view your documents and make payments on Desjardins secure sites, like AccèsD or the Desjardins Insurance sites. See a list of our mobile and online services.

Even if you normally receive paper statements by mail, they will go out once the labour dispute ends. Some delays can be expected.

To view your credit card statement and balance, log in to AccèsD or call the number on the back of your credit card. Throughout the labour dispute, your statement will be available on AccèsD even if you haven’t signed up for online statements.

If you have a business credit card, your credit card statement will be available on AccèsD Affaires, even if you haven’t signed up for online statements. You’ll receive your paper statements at the end of the Canada Post labour dispute.

If you’re signed up for online statements and you want to view your everyday account statement, log in to AccèsD. Otherwise you can go to a caisse or branch. You can also view your last 60 transactions at any Desjardins ATM.

If you haven’t already done so, sign up for our online services so you can view your statements and documents on AccèsD.

For the time being, we can’t predict when you’ll receive your card. We are using private courier services for cards, but some delays can still be expected. We can’t provide tracking numbers or confirm the date of reception. If you live in an area that’s not covered by the private courier, your card will be sent to the caisse or branch that’s closest to your home, and you’ll get a call to pick it up.

Your credit and debit cards are valid until the last day of the expiry month. For example, if you have a card that expires in June, you can keep using it until June 30, 2025. Credit and debit cards expiring in June and July have already been sent out to cardholders. If your card is damaged or doesn’t work, you can continue to use contactless payment on your mobile device and shop online.

If your card is damaged or doesn’t work, you can continue to use contactless payment on your mobile device and shop online.

Yes, you still need to make your minimum payment before the due date on your statement, even if postal service is interrupted. Even if you normally receive paper statements by mail, they will go out once the labour dispute ends. Some delays can be expected.

To find your balance and minimum payment deadline, log in to AccèsD or call the number on the back of your credit card. Throughout the labour dispute, your statement will be available on AccèsD even if you haven’t signed up for online statements.

If you have a business credit card, your credit card statement will be available on AccèsD Affaires, even if you’re not signed up for online statements. You’ll receive your paper statements at the end of the Canada Post labour dispute.

If you haven’t already done so, sign up for our mobile and online services so you can view your documents on AccèsD at any time.

You can order cheques, but they’ll be sent out at the end of the Canada Post labour dispute. There will be delays, and we can’t confirm when you’ll receive them.

You can use Interac e-Transfer^® to send money by email or text message to an individual or a business.

To find out whether government benefit cheques are being mailed out, verify on the Government of Canada and Government of Quebec websites. Log in to their secure platforms to view your file.

Revenu Québec
Sign in to My Account for individuals, Revenu Québec

Canada Revenue Agency
Sign in to your CRA account

You can sign up to receive your benefits from Revenu Québec and the Canada Revenue Agency via direct deposit on AccèsD or at your caisse or branch.

Schedule an appointment with your mortgage advisor to talk about renewal.

Home and auto insurance and group insurance

If you have insurance that doesn’t cover your business or a commercial vehicle, you can view your documents on Desjardins secure sites, like AccèsD or the Desjardins Insurance sites.

Life and health insurance

If you have life, health, disability, critical illness or travel insurance, go to our site to see a summary of your coverage or to contact us.

If you haven’t already done so, sign up for our mobile and online services. See a list of our mobile and online services

Home and auto insurance

You can submit your claim online or through our Desjardins Insurance Home-Auto mobile app.

Desjardins Insurance Home-Auto mobile and online services
Create an account or access your account via online services

Group insurance

Log in to your account or use the Omni app to submit your group insurance claims.

You can upload the documents we need to assess your life and health insurance claim (life, health and disability) using our secure site for Desjardins Insurance. This link opens in a new tab..

Group insurance mobile and online services
Register for online services or access your file

Life and health insurance

You can upload the documents we need to assess your life and health insurance claim (life, health, disability, critical illness and travel) using our secure site for Desjardins Insurance. This link opens in a new tab..

Your claims advisor will work with you to find the best solution for your home or auto insurance claim. We’ll do everything we can to avoid delays in settling your claims.